From registration and payments to bonuses and game issues, the Hibajii Help Center has you covered. Browse the categories below to find what you need.
Browse the categories below to find your issue — each section includes detailed guides and FAQs
Opening a new account, identity verification, password reset, and profile updates.
Deposit and withdrawal methods, limits, processing times, and troubleshooting.
Details on the welcome bonus, cashback, free spins, and referral program.
Fixes for games not loading, wins not being credited, and connection drops.
Help with app download, installation, updates, and mobile-related issues.
Two-step verification, account security, and keeping your personal information safe.
FAQs on placing bets, understanding odds, live betting, and canceling bets.
Setting play limits, self-exclusion, and ways to manage your gaming habits.
Opening an account on Hibajii is quick and straightforward — the whole process takes just a few minutes. That said, first-time users sometimes get stuck at a few small steps. This guide will help you get past those before they become a problem.
Entering the correct mobile number during registration is critical — both OTP verification and future password resets depend on it. A common mistake is confusion over whether to include +88 or 0 at the start. On Hibajii, just enter your 11-digit number with no country code.
Completing the identity verification or KYC process significantly increases your withdrawal limit and secures your account. Simply upload a clear photo of your national ID card or passport — verification is typically completed within 24 hours.
If you forget your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered number — use it to set a new password. Your new password must be at least 8 characters and include at least one number and one special character.
Everything you need to know — from joining Hibajii to playing your first game
Click the "Register" button at the top, or go directly to the /register page. Fill in the form with your mobile number and a password of your choice.
A 6-digit OTP will be sent to your number. Verify your number using it within 3 minutes. If you don't receive the OTP, use the "Resend" button.
Enter your full name, date of birth, and preferred currency. This information cannot be changed later, so please fill it in carefully.
Upload photos of the front and back of your national ID card or passport. Make sure the images are clear and taken in good lighting.
Make your first deposit via bKash, Nagad, or bank transfer. You can start with a minimum of ৳500. A bonus offer may be available on your first deposit.
Once your balance is topped up, you can jump into any game. Try demo mode first before switching to real money.
If your bKash or Nagad payment was deducted but your Hibajii balance hasn't been updated, wait 5–10 minutes first — mobile banking transactions can sometimes take a little time to confirm. If the balance still hasn't appeared, contact support with your transaction ID.
Withdrawals to bKash and Nagad are typically processed within 1 to 3 business days. Bank transfers may take up to 5 business days. Withdrawals may be held if KYC is not completed — make sure your verification is done in advance.
The minimum deposit is ৳500. The minimum withdrawal is ৳1,000. The maximum daily withdrawal limit varies by account level — limits increase automatically once KYC verification is complete.
If money is sent to the wrong bKash or Nagad number, contact our support team immediately. Provide the transaction ID and the incorrect number. The sooner you report it, the better the chances of recovery.
Here are answers to the questions our support team receives most often, all in one place.
Follow these tips to keep your account and funds safe on Hibajii.
Use a password that's at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and special characters. Avoid using your date of birth or phone number as a password.
With two-step verification enabled, your account stays protected even if your password is compromised. You'll need an OTP every time you log in — a small inconvenience for a big boost in security.
Avoid logging into betting sites over free Wi-Fi at tea stalls or public markets. These networks carry a real risk of data theft. Using your mobile data is the safer option.
Check your transaction history once a week. If you spot any unfamiliar activity, contact support immediately.
Hibajii will never ask for your password or OTP via message. Always verify the URL before clicking any link — only use hibajii.bet.
All games on Hibajii are from licensed providers and powered by RNG (Random Number Generator). If you notice any unusual results, incorrect payouts, or technical issues during a game, take a screenshot and report it to support. Including the game ID and time helps us investigate faster.
For technical issues in a Live Casino game, the round video is stored on the server and can be reviewed. For disputed Sports Betting results, verification is done against official match statistics.
If you can't find the answer you're looking for, reach out to our support team directly — we're always here
Click the chat button at the bottom right of the site. A support agent will connect with you directly — it's the fastest way to get help.
For complex issues, send a detailed message to support@hibajii.bet. Attaching screenshots and your transaction ID will help us resolve things faster.
Browse the different sections of this Help Center. You'll find solutions to most common issues here without needing to wait for support.
Hibajii believes gaming should be a source of entertainment — not financial stress. If you feel your gaming habits are getting out of control, you can set deposit limits or a break on your own account. To learn more, Responsible Play Visit the page. This platform is for users aged 18 and above only.